May 31, 2023
May 31, 2023
Kenya’s potential as a premier destination for Business Process Outsourcing continues to gain momentum, signified by the growth, and demand we have seen for our CCI Kenya sites. With Over 3500 agents now supporting over 30 international brands across multiple sectors ranging from Travel & Hospitality to Retail & E-Commerce. Our confidence in this growing demand is bolstered by our commitment to building a new, purpose built & sustainability focused site in Tatu City, Nairobi. A 5000-seat state of the art facility that aims to be ready in Q1 2024 to add to CCI Kenya’s global delivery network.
The confidence our clients have in our customer support capability through our Kenyan infrastructure and facilities is solidified by our most recent green light to mobilize a largescale campaign for a major US Airline. Our site’s experience within the Airline industry managing large volumes of customer contact, handling peak seasons and our expertise using airline specific tools to manage bookings, queries, and payments; ensures our ability to continue our growth within this sector. As one of the primary providers supporting the US Airline’s customer support needs, CCI Kenya will provide several hundred customer support agents for this key account.
Kenya, as a country shows enormous promise for growth in the BPO sector by creating jobs for thousands of young, highly educated digital natives that remain largely unemployed. Kenya’s promise as an upcoming BPO destination stems from factors such as English language fluency, its cultural affinity to western norms, a stable political and economic environment (it is one of the fastest growing economies in the region) and its significantly developed digital infrastructure. One which is bolstered by innovative solutions to previous hurdles, such as mobile technology payment solutions. Our goal is to continue to spearhead the BPO sector’s growth within the country and beyond. CCI Kenya serves as an example of an organization that aims to contribute to socioeconomic development, providing a young demographic with career opportunities while bringing more and more international US clients on board for customer management services and to deliver consumer sales.
Rishi Jatania, Managing Director of CCI Kenya, said:
“CCI Kenya is the leading business process outsourcing provider in Kenya. We’ve come a long way since our early days, now serving primarily international clients with cost effective service and sustained specialist capabilities. Our international outsourcing solutions have made our Kenya operations a crucial part of the CCI group and its delivery network in Africa. We’re able to delivery excellent customer service in a fast paced commercial environment – we see huge potential in our Kenyan youth and have plans in place to further expand and invest in future proofing our capabilities.”