CCI are committed to connecting with our communities and we continue to strive to be the best in our industry within Africa and aspire to be the number 1 choice for BPO opportunities globally. Please read, connect, and engage with the latest updates and thoughts from our diverse team.
CCI continue to expand in the UK and have focused efforts on creating new opportunities across industries to further solidify our experience and capability. We offer outstanding service with a focus on UK client centric services.
After working in the industry since 2006 and working to elevate our brand against 100’s of other global BPO providers, we are now in the top tier matrix of operational partners with Everest Group, proving our service and experience.
CCI as an extension of an existing campaign, were able to ramp an additional 119 agents quickly and effectively at our new Ethiopian Operational Centre in Addis Ababa to support the demand for English speaking, empathetic and solution-oriented agents.
Our growth and expansion into the US Market continues as we gain a new partnership providing customer service and sales support for a major US International Carrier who has chosen to be a part of our expanding service delivery within the sector.
CCI is the latest business to join DSAA’s initiative to drive employment in Africa and create sustainable value across the continent. Our membership is an example of our commitment to driving the development of Africa and our new talent.
CCI continue to strategically invest in state of the art facilities across the continent. In June of 2022, the construction of Kenya’s largest ultra modern contact centre which will employ thousands of young Kenyans had officially kicked off at Tatu City.
CCI are investing in our facilities with the future in mind and the challenges we may face. We are an example of upfront investment in operations to drive a culture of resilience, adaptability and preparedness for outcomes that may or may not come but allow for a capitalization in opportunity and assurance in the delivery of a globally recognized BPO operation.
An enthusiastic & ever growing youthful workforce, Africans are more educated, more skilled and more eager than ever to join the workforce. Younger populations means more global awareness, consumption of global content & thus globally integrated – making the market of key strategic interest.
Innovative solutions and continued foreign investment make Africa a melting pot of good technology solutions. Significant growth in the sector along with a burgeoning population of young digital natives make Africa a strong contender for businesses seeking to outsource digital solutions.
Despite growing digital transformation and non human solutions; businesses looking to create empathetic engagement with their customers will still need to rely on highly trained and multi capable human agents to improve the customer experiences with more complex requests
The 17th Annual Global Top Ranking Performance Awards were held in Lisbon, Portugal where CCI were invited to compete as a finalist in the Best Sales Campaign category against some of the leading customer service organizations in the EMEA region. CCI presented one of our many success stories from our Telco clients being served through our South Africa operations, showcasing the journey of meeting campaign challenges with innovative & solution-oriented strategies to maximize sales whilst improving the overall customer experience.
Client centricity, expertise, dynamism, and an outlook towards innovation are crucial to those wanting to distinguish themselves and achieve enduring success, regardless of sector. CCI Global has been recognized as the top BPO operator in Africa after thorough review, joining a list of businesses featured in the 2022 edition of the Business Excellence Awards (hosted by Acquisition International Magazine) showcasing CCI’s achievement in these qualities. Acquisition International prides itself on its awards and winners. The awards are given solely on merit and are awarded to commend those most deserving for their ingenuity and hard work.